I downloaded Norton 360 basic. A tech got on line and dumped the bsic addition and restarted and now it won't stop resetting. Help i cannot reset the syeem or erase the hard drive because all my 5 month old sons pics are omn that hard drive.1 person needs an answerI do too

I downloaded Norton 360 basic. A tech got on line and dumped the bsic addition and restarted and now it won't stop resetting. Help i cannot reset the syeem or erase the hard drive because all my 5 month old sons pics are omn that hard drive.I don't have the disk as it came with the computer in it. niether do I have the key code

See if you can go into Safe Mode. Repeatedly tap the F8 key as the computer is starting up. This will get you to the diagnostic menu where you can use your arrow key to select Safe Mode. Press the Enter key to get into Safe Mode. Once logged into Windows, do a System Restore to before the tech (from Symantec?) did whatever it was s/he did. If you are unable to do that, try booting into Last Known Good Configuration from the same diagnostic menu.If none of that works, your options are limited. And of course we don't know why you contact the (Symantec?) tech to begin with. The system might be completely infected and you might need to reinstall Windows. How you do that depends on what kind of computer you have. If you have a branded OEM machine (HP, Dell, etc.) there may be a a factory restore image on a special partition on the hard drive. The factory restore process is normally invoked by pressing a Function key (like F11) at computer startup. There will be a message as to which Function key to press on the screen when you first start your computer. You can also refer to your computer manual, or the computer mftr.'s website, or contact its tech support to see how to restore your computer to factory condition since each computer mftr. does it differently - sometimes even between models.These machines also usually have a utility with which to create physical recovery discs in case the hard drive needs to be replaced or the factory restore image is somehow damaged. If you did not create the physical recovery discs and/or damaged the recovery image, contact the computer mftr.'s tech support to order a recovery disc set. This is normally very inexpensive, around $25-50.You can retrieve data from outside of Windows but this requires having other equipment and some level of computer skills. I'll give you the methods but I suspect that you will be better off taking the machine to a reputable local professional. Don't use a BigComputerStore/GeekSquad type of place.1. Pull the drive and put it in a USB drive enclosure or use a USB drive adapter. Attach this to a computer running a working install of XP/Vista/Windows7. Use the working Windows Explorer to copy the data to the rescue system's hard drive and then burn the data to cd or dvd or copy it to an external hard drive. I prefer not to do this if I know the drive is infected because there is a chance of infecting the host system. In these cases, I use #2 below.2. You can boot the target computer with a Bart's PE (XP only) or a Linux Live CD such as Knoppix or Ubuntu and retrieve the data that way. This has the additional advantage of telling you whether the problems you're having are hardware or software-related because if the computer behaves perfectly under Linux you know that Windows (software) is the culprit. Conversely, if the computer misbehaves under Linux you will know that there is a hardware problem. Here is general information on using Knoppix for data retrieval when you can't get into Windows:You will need a computer with two cd drives, one of which is a CD/DVD burner OR a USB thumb drive with enough capacity to hold your data OR an external USB hard drive. Download the Knoppix .iso and create your bootable CD*. If you are doing this in an older operating system (XP or Vista), you'll need third-party burning software like Nero, Roxio, or the freeImgBurn (Windows 7 can burn .isos natively). Burn as an image, not as data. Then boot with the CD you created and the Windows files will be visible in Linux. If you want to burn CD/DVDs, there will be a Linux burning program to use.*If your computer only has one optical drive and you want to use that drive to burn data or need to test the drive, you can create a bootable USB thumb drive running Linux instead of a bootable CD. This website will show you how to do that -http://www.pendrivelinux.com http://www.knoppix.net http://www.nu2.nu/pebuilder/ - Bart's PE BuilderAlso see - http://lifehacker.com/5504531/the-complete-guide-to-saving-your-windows-system-with-a-thumb-drivehttp://www.howtogeek.com/howto/17044/move-files-from-a-failing-pc-with-an-ubuntu-live-cd/https://help.ubuntu.com/community/LiveCDAnd for future disaster recovery strategies - http://www.elephantboycomputers.com/page2.html#Backing_UpMS-MVP - Elephant Boy Computers - Don't Panic!